Is churn really that bad?

Not to brag, but I've had zero churn on my team in about a year and a half.

Yes I'm obviously happy about it. I work with rockstars and they're the best in the biz.

But what if churn isn't always a bad thing?

I get it. Nobody wants great people walking out the door. But I don't think the goal should be to keep everyone forever.

Honestly I think that's selfish. And if you don't want people to leave because the recruitment process at your company "sucks", you reeeaaallllyyyyy shouldn't be a leader.

I'd rather have someone leave because they've outgrown their role than stay because they're comfortable and like working with me.

As leaders our job isn't to minimize churn at all costs.

It's to create an environment where people can do great work, grow, take risks, build their careers and eventually feel confident enough to take the next step.

That next step might be outside your team. It's not personal.

At the end of the day if someone leaves your team better than when they joined, you probably did something right as a boss.

JF
Jean-François Côté
Sr. Manager, My TELUS App · TELUS
Senior Digital Leader based in Montreal with 18+ years at TELUS, leading product development, digital transformation, and AI-powered mobile platforms.